Refund policy

At Venikart, we strive to provide our customers with high-quality kitchen products, home décor items, and gardening essentials. We understand that there may be situations where you may need to return or request a refund for a product. This Return, Refund, and Cancellation Policy outlines the conditions under which such requests are accepted and processed. By placing an order on our website, you agree to the terms outlined in this policy.

Return Eligibility

We offer a 7-day return window from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The product must be unused, unwashed, and in its original condition
  • The product must be returned in its original packaging, including all accessories, manuals, and tags (if applicable)
  • A valid proof of purchase (order ID or invoice) must be provided

Returns are accepted under the following circumstances:

  • You received a damaged product
  • You received a defective item
  • You received an incorrect product (wrong item delivered)
  • The product is unused but no longer required

Venikart reserves the right to inspect the returned product before approving the return.

Non-Returnable Items

The following categories of products are not eligible for return:

  • Products that have been used, installed, or altered
  • Items returned without original packaging or missing components
  • Products damaged due to improper use, mishandling, or negligence
  • Return requests made after 7 days from delivery

Certain fragile home décor items may not be eligible for return unless damaged during transit. Such conditions will be evaluated on a case-by-case basis.

Return Process

To initiate a return, please follow the steps below:

  1. Email us at Support@venikart.com within 7 days of delivery
  2. Include the following details:
    • Order ID
    • Product name
    • Reason for return
    • Clear images of the product (mandatory for damaged/defective claims)

Once your request is received, our support team will review it within 24–48 business hours.

If approved:

  • You will receive confirmation along with return instructions
  • In some cases, we may arrange a pickup or request you to ship the product back

Venikart reserves the right to accept or reject return requests based on the condition of the product and adherence to policy guidelines.

Return Shipping

Return shipping responsibility is determined as follows:

  • If the return is due to our error (damaged, defective, or incorrect item):
    → Venikart will bear the return shipping cost
  • If the return is for personal reasons (change of mind, no longer needed):
    → The customer will be responsible for return shipping charges

We recommend using a reliable courier service with tracking, as Venikart is not responsible for items lost during return transit.

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed within 5–7 business days
  • The refund will be issued to the original payment method used at the time of purchase

In case of Cash on Delivery (COD) orders:

  • Customers will be required to provide bank account details or UPI ID for refund processing

Please note:

  • Shipping charges (if any) are non-refundable, unless the return is due to our error
  • Refund processing time may vary depending on your bank or payment provider

Order Cancellation

Customers may cancel their order under the following conditions:

  • Cancellation requests must be made within 24 hours of placing the order
  • Once the order has been processed or shipped, cancellation may not be possible

To cancel an order:

If the cancellation is successful:

  • A full refund will be issued to the original payment method

Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery.

You must provide:

  • Clear images or videos showing the damage or defect
  • Packaging images (if applicable)

After verification:

  • We will offer either a replacement or a full refund, depending on availability and customer preference

Failure to report damaged items within the specified timeframe may result in rejection of the claim.

Replacement Policy

Venikart offers replacements in the following cases:

  • Damaged product received
  • Defective item
  • Incorrect product delivered

Replacement is subject to:

  • Availability of the product in stock
  • Successful verification of the issue

If a replacement is not available, a full refund will be issued.

Order Processing & Delivery

  • Orders are processed within 2–3 business days
  • Delivery typically takes 5–6 business days across India
  • Shipping is free for all orders

Delays may occur due to unforeseen circumstances such as logistics issues, natural events, or high demand periods.

Policy Enforcement

Venikart reserves the right to:

  • Refuse returns that do not meet the stated conditions
  • Limit or deny returns in cases of repeated misuse of the return policy
  • Update or modify this policy at any time without prior notice

Customers are encouraged to review this policy periodically.

Contact Information

For any questions or concerns regarding returns, refunds, or cancellations, please contact us:

Customer Commitment

At Venikart, customer satisfaction is our priority. We aim to handle all return and refund requests in a fair, transparent, and efficient manner. Our policies are designed to protect both the customer and the business while ensuring a smooth shopping experience.