Shipping policy

Introduction

At Venikart, we are committed to delivering your orders in a timely, safe, and efficient manner. This Shipping Policy outlines the terms and conditions related to order processing, shipping timelines, delivery procedures, and related responsibilities.

By placing an order on our website, you agree to the terms set forth in this Shipping Policy.

Shipping Coverage

Venikart currently offers shipping services across India only. At this time, we do not provide international shipping.

We strive to ensure that our products reach customers in both urban and rural locations. However, delivery availability may vary depending on courier service coverage in certain remote areas.

Order Processing Time

All orders placed on venikart.in are processed within 2–3 business days from the date of order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day
  • During high-demand periods (sales, festivals, or promotions), processing times may be slightly extended

Once your order is processed and dispatched, you will receive a confirmation via email or SMS.

Delivery Timeline

After dispatch, orders are typically delivered within 5–6 business days, depending on the delivery location.

Estimated total delivery time:

  • Processing Time: 2–3 business days
  • Shipping Time: 5–6 business days

Total Estimated Delivery Time: 7–9 business days

Please note that delivery timelines are estimates and may vary due to external factors such as:

  • Weather conditions
  • Logistics or transportation delays
  • Government restrictions or unforeseen events

Venikart is not liable for delays caused by circumstances beyond our control, but we will make every effort to keep you informed.

Shipping Charges

Venikart is pleased to offer free shipping on all orders across India.

There are no hidden charges. The price displayed at checkout is the final amount payable by the customer.

However, in exceptional cases (such as special delivery requests or remote locations), additional charges may apply. Customers will be informed in advance if any such charges are applicable.

Order Tracking

Once your order has been shipped, you may receive a tracking ID or shipment confirmation via email or SMS (if available).

This allows you to:

  • Track your order status
  • Estimate delivery time
  • Stay updated on shipment progress

If you do not receive tracking details, you may contact our support team for assistance.

Delivery Process

Our delivery partners will attempt to deliver your order to the address provided at the time of purchase.

Customers are requested to ensure that:

  • The shipping address is accurate and complete
  • Someone is available at the delivery location to receive the package

If the delivery attempt is unsuccessful due to:

  • Incorrect address
  • Customer unavailability
  • Failure to respond to courier calls

the courier partner may attempt redelivery. Repeated failed attempts may result in the order being returned to us.

Cash on Delivery (COD)

Venikart offers Cash on Delivery (COD) as a payment option for customer convenience.

For COD orders:

  • Customers are required to pay the full amount in cash at the time of delivery
  • Please ensure you have the exact amount ready, as delivery personnel may not carry change

Venikart reserves the right to restrict COD availability for certain locations or high-value orders.

Delayed or Lost Shipments

While we strive for timely delivery, there may be rare instances of delays or lost shipments.

In such cases:

  • Customers should contact us at Support@venikart.com
  • We will coordinate with the courier partner to resolve the issue

If a shipment is confirmed lost:

  • A replacement or refund will be provided as per our Return & Refund Policy

Venikart will make reasonable efforts to ensure a satisfactory resolution.

Damaged Packages During Transit

If you receive a package that appears damaged:

  • Do not accept the package if the damage is clearly visible
  • If accepted, record an unboxing video and take clear photos

Report the issue to us within 48 hours of delivery by emailing:

Support@venikart.com

Include:

  • Order ID
  • Images/videos of the package and product

After verification, we will offer a replacement or refund as applicable.

Address Changes

Customers are responsible for providing accurate shipping details at the time of placing an order.

If you need to change your shipping address:

  • Contact us within 24 hours of placing the order
  • Address changes may not be possible after the order has been processed or shipped

Venikart is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.

Undeliverable Orders

An order may be considered undeliverable if:

  • The address provided is incorrect or incomplete
  • The customer is unavailable after multiple delivery attempts
  • The package is refused at the time of delivery

In such cases:

  • The order may be returned to Venikart
  • Refunds (if applicable) will be processed after deducting any logistics costs incurred

Shipping Policy Enforcement

Venikart reserves the right to:

  • Modify shipping timelines or charges at any time
  • Refuse or cancel orders due to logistical limitations
  • Take necessary action in cases of misuse or fraudulent activities

Any updates to this policy will be reflected on our website.

Customer Support

If you have any questions or concerns regarding shipping, please contact us:

Our support team will respond within 24–48 business hours.

Customer Commitment

At Venikart, we aim to provide a seamless and reliable shipping experience. Our goal is to ensure that your orders are delivered safely, efficiently, and within the promised time frame.

We appreciate your trust and patience and remain committed to improving our logistics and customer service continuously.